Our Guarantee

We take great pride in shipping extremely healthy and active birds to our customers. If a bird has perished upon arrival, a full refund of the amount of the perished bird will be provided to you as a coupon code that can be used toward a future purchase.To honor our guarantee, we require notification, in writing, within 24 hours of receipt, along with a picture of the perished bird. Please communicate with us by clicking here.  While antibiotics may occasionally need to be used to treat birds, we recommend that usage is coordinated with your Veterinarian If any of the birds are ‘tucking’ their head, sleeping all day, fluffed up and/or lethargic, using antibiotics as their only water source may be considered, however, we recommend good Veterinarian guidance.If you have issues or concerns about your birds, please notify us within 24 hours of receipt of your order.Once your bird(s) are in your care, we trust that you will care for your bird(s) in a loving and healthy manner.Be sure to review our Bird Care Instructions to assist in your bird’s wellness. We wish you the very best in Avian adventures and thank you for choosing US,Claims will be honored within your 24 hour window of live guarantee.

Our company goal is to provide excellent birds, products and customer service to help enhance your avian experience. Live animals are often challenging to source. Finding the best avian pet is our focus that includes our internal farming efforts, as well as our external partner network.As such, our team would be grateful that once you have placed your live bird order, you please work with us until your order is received. Please review our cancellation policy in the Terms of Service.You can count on us for the very best in selection and service. We appreciate being a part of your avian experience as well as assisting you to breed these wonderful creatures. Let’s work together to meet their needs, as well as yours, and the company who serves you.We sincerely appreciate your patronage and incredible support!

We guarantee that there are no symptoms of disease or parasites at the time of sale and that our birds are completely healthy. This means that our birds are free of viral infections, pathogenic bacterial infections, fungal infections, and congenital defects.

Breeder Health Guarantee: All birds come with a 72-hour limited health guarantee. If not we will replace the bird or give a full refund on the purchase price, if proven not to be healthy at the time of sale. Once a bird leaves our home, circumstances and conditions are beyond our control, therefore we cannot guarantee the birds beyond this 72-hour period. If you’re avian veterinarian performs a health examination within the allotted time period (72 hours) and discovers a problem too costly to cure, or a problem that cannot be cured, we will replace the bird with one of the same kind or value.In the event that the bird dies within 72-hours of purchase, you must immediately refrigerate (not freeze) the bird’s body in a sealed plastic bag and deliver the death bird within 12 hours to a qualified avian vet for necropsy to determine the cause of death. If a viral disease or congenital hatch defect is determined to be the cause of death, the bird will be replaced or a refund of the full purchase price will be made.Customers have 5 Days to return any unused, non-live product. Product(s) must be returned in original packaging and be undamaged.Your order number must accommodate the returned item http://ryanaviariesonlineshop.net will not provide any refunds unless the above conditions are met.

LIVE STOCK ARE REFUNDABLE

Customers are responsible for paying any shipping costs associated with any returns. Sale items are not eligible for refunds or credit.Customers can exchange non-live products for a new item or return the product for a full refund. However, store credit will not be issued for any ‘safety travel boxes.Customers are required to contact us prior to returning any products.